Rostering Administrator - Glenside, Australia - Southern Cross Care (SA, NT & VIC) Inc
Description
Be the difference. Enjoy great rewards and benefits.
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Full time position available - 76 hours per fortnight
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Bupa Health Insurance & Goodlife Health Club discounts
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Salary Packaging benefits up to $15,900 annually to maximise your take home pay
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Excellent city-fringe location with onsite parking
Do you have exceptional customer service skills and the ability to work collaboratively with colleagues and clients?
If so, we have exciting career opportunities for customer focused individuals to provide rostering support to our dedicated Home Care Services team.
About the role
Working in collaboration with the multi-disciplinary Home Support Services Team, the Rostering Administrator plays a key role in ensuring that services are delivered consistently, on-time, and in line with each client's individual needs, goals, preferences and applicable budgets.
- Identifying and responding to client risk by using client alerts, attributes and
- Demonstrating knowledge of the region, staff attributes, locations and
- Demonstrating effective problem solving and staff forecasting in daily/weekly
- Building service runs for staff, using mapping tools to minimise travel time and
- Forecasting and planning coverage of daily and booked annual leave
- Completing end of month checking processes in a timely manner ensuring accuracy of billing while meeting finance deadlines
- Logging and responding to all feedback and complaints efficiently enabling followup and action
- Assisting clients and families to understand service delivery
About you
We are looking for people who will be the difference in the lives of our residents and clients.
- Demonstrated experience in a similar administrative role
- Exceptional organisational and time management skills as well as sound problem solving abilities
- Strong interpersonal skills to negotiate effectively, mitigate conflict, establish trust and manage expectations
- Effective communication skills, both written and verbal
- Demonstrated initiative and ability to work with mínimal supervision, whilst taking ownership of workload to meet deadlines
- Ability to use database and procurement systems for booking, reporting and administration purposes
- Basic knowledge of the requirements of the Aged Care Standards as are applicable to the role
- Business administration or Customer Service qualifications or equivalent at any level desirable
- Applicants with previous experience within the Aged Care industry will be highly regarded
About us
Southern Cross Care is one of Australia's leading charitable aged care and retirement living service providers.
We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.
When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career.
Applications close; 4pm on Friday, 31st of March 2023
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