Service Desk Analyst - Wishart, Australia - Southern Cross Care QLD

Southern Cross Care QLD
Southern Cross Care QLD
Verified Company
Wishart, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description

Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other


Southern Cross Care QLD has an exciting opportunity for an experienced full time Service Desk Analyst (fixed term contract to Feb 2025) to join our team.


_What can Southern Cross Care Queensland offer you?_
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Competitive salary package + benefit of NFP salary sacrifice options:


  • Opportunity to join a supportive organisation and talented ICT team:
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Great staff culture:

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Financial support programs:

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Ongoing individualised training and mentoring programs:


  • Employee Assistance Program for employees and their families:
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Purpose driven organisation making a real difference:


  • Convenient location with free parking onsite

About the role

Some of your responsibilites include:

  • Provide timely and effective technical support for hardware, software, network, and other ITrelated issues
  • Diagnose and troubleshoot technical problems, and provide resolution or escalate to appropriate teams as needed
  • Document and track all incidents and service requests in a ticketing system, ensuring accurate and complete records
  • Collaborate with other IT team members to resolve complex technical issues and ensure prompt resolution
  • Provide exceptional customer service, ensuring a positive and professional experience for all customers

What will you bring to the role?

  • Proven experience as a Service Desk Analyst or in a similar technical support role
  • Strong technical skills and knowledge of Windows operating systems, Microsoft Office Suite, hardware, and networking concepts
  • Familiarity with the ITIL framework and IT service management principles
  • Excellent problemsolving and troubleshooting skills, with attention to detail
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts to nontechnical users
  • Ability to work independently and prioritise tasks in a fastpaced environment
  • University or TAFE Qualifications in Information Technology. Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation Certification are a plus

Who is Southern Cross Care Queensland?


Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago.

They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.


Since then, SCCQ has grown to employ over 1000 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.


We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters.

Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.


How can you apply?

_Our Mission__:

Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

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