Test & Learn Lead, G3 - Melbourne, Australia - ANZ Banking Group

ANZ Banking Group

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Req ID: 60418

Department:
AR Migration

Division:
Australia Retail

Location:
Melbourne

About the Role

At ANZ our purpose is to shape a world where people and communities thrive.

We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things - whether they're buying a home, building a business or saving for things big or small.

Within the Australian Retail Division, the Customer Migration Portfolio will support the future of our bank.

The Test and Learn Initiative Lead (Product Owner) will be responsible for bringing an experimentation mindset and an execution focus to delivering optimal customer outcomes.

Planning and executing a test and learn strategy to explore, validate and optimize and de-risk aspects of the customer and employee journey.

This role has a key opportunity to shape future experiences to not only be seamless but to build a customer experience that creates and increases value for our customers.

The role is a key member of the Customer Stream and will be accountable for building, iterating and executing the strategy, experimentation framework and backlogs to ensure the end-to-end experience is robust and scalable, including the customer and banker experience touch points, the technology and the operational support.

This role will report into the GM Customer Readiness and will establish strong networks across the ecosystem.

Key accountabilities of the role include:
Building a test and learn strategy and experimentation framework, including leading and influencing best practice methodologies.

Developing, planning, executing and measuring on experiments to validate hypotheses and improve assumptions about customer experience, including the banker experience.

Establishing and leading a test and learn culture, for the future bank we are building, creating a centre of expertise and embedding principles and practices.

Working across the ANZ eco-system, including Behavioral Science, Design, Digital, Data, Marketing, Personalisation, Technology to create alignment on outcomes and learnings.

Role Location:
Melbourne / Sydney

Role Type: 12 months fixed-term, Full-time

What will you bring?

To grow and be successful in this role, you'll ideally bring the following:
Demonstrated experience in leading and executing experimentation in a complex regulated environment.
Digital experience, product ownership, capability with data and analytics tools

Significant experience in design disciplines, e.g., customer research, human centred design, and ideally some exposure to or knowledge of technology and/or process testing.

Curious and driven to improve customer experience, including proven experience leverage customer data and/or test and learn results to develop and influence strategy.

Ability to synthesise data and insights, and effectively communicate results and outcomes across all areas and levels in the organisation.

Large customer transformation experience is beneficial.
Proven track record of working within complex, fast paced environments, and creating shared clarity from ambiguity. Can work within a de-centralised model, providing expert advice on experimentation methodologies.
Capability in communicating and influencing senior stakeholders, including aligning in learnings, impacts and required changes.
Collaborative leader with your leadership approach and working style anchored in values-driven behaviour.

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Why join us?

This is an exciting time to be a leader within one of Australia's biggest banks as we take advantage of the rapid change and disruption of traditional banking business models.

Our culture is critical to making this happen so that we can adapt, evolve, and to flourish over the long term.

That's why we ask our people to focus on three key things:
Creating Opportunities, Delivering What Matters and Succeeding Together.

We support our leaders with tools, tips and online coaching so that they can help their teams focus on these things too, helping them to grow and succeed in their roles.

[AU Based Insto roles Only.

Remove if not applicable to your role] That's just one the reasons we were named the top Australian company to work in Forbes' World's Best Employers list for 2022.

That's just one the reasons' we were named the top Australian company to work in Forbes' World's Best Employers list for 2022.

Job Posting End Date

29/02/2024, 11.59pm, (Melbourne Australia)