Shared Services Support Officer - Wollongong, Australia - Connect One Recruitment

Connect One Recruitment

Verified Company

Wollongong, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Highly sought after NSW Government Organisation
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Up to $39.15 per hour plus Super
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Daily Rate Contract
Our client is a large NSW Government Organisation who are seeking Shared Services Support Officer to join their team.

The primary purpose of the role is to respond to multi-channel customer enquiries at first contact, as well as to processes transactions using defined processes, computerised systems, telephony and technology solutions, in order to support the effective and efficient delivery of tier 0 and tier 1 services to a range of internal and external customers.

Key Responsibilities:

Provide consistently highquality customer service by interpreting and resolving firstcontact enquiries from internal customers and external vendor, public, and industry enquiries in a fastpaced shared services environment.
Communicate with customers in a courteous and empathic way, demonstrating a willingness to assist and a commitment to providing highquality service.
Process a range of transactions across the service line accurately and efficiently, referencing shared service knowledge articles to ensure the transaction is consistently executed accordingly to requirements.

Selection Criteria:

Demonstrated knowledge and/or experience in a customercentric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment.
Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge.
Demonstrated ability to take ownership of customer experience and to build rapport, understand customer requirements and to provide best possible service approach from first contact.
Experience using multiple computerbased systems and ability to learn new systems with ease.

On offer is a 3- month contract at a highly sought after NSW Government Organisation, with a highly competitive hourly rate.

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