Manager Court Service Centre - Brisbane, Australia - Justice and Attorney-General

Justice and Attorney-General

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Develop strong, ongoing and mutually beneficial relationships with internal stakeholders, particularly other RSS delivery team managers and the Department's central IT provider, with a focus on fostering a strong and sustainable client service culture.

Maintain and develop I&CT ServiceNow client portal catalog items and workflow with a continuous focus on client service process optimisation. You will also work with other Managers across RSS to assist with this process to sustain the RSS One Front Door initiative.
Monitor the operational performance of the Court Service Centre and ensure the team is performing to the service levels required as outlined in the I&CT Service Catalogue.
Manage team members through quality human resource management practices, including the performance appraisal and development of staff, as well as contractors as required.
Provide mentoring, training, assistance and feedback to team members with a strong focus on fostering a collegial, positive, innovative, and clientfocused culture.
Ensure the development and team adherence of policies, procedures, documentation, and tools associated with key areas of responsibility.
Use datadriven insights to identify continuous improvement opportunities, team risks and issues, and provide input into the Information & Courts Technology planning cycles.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.