Recovery & Support Specialist - Sydney, Australia - TAL

TAL
TAL
Verified Company
Sydney, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description
Company Description

  • Join Australia's No.1 Life Insurer
  • Focus on customer service, achieving better health outcomes and driving thought leadership
  • Career progression and excellent employee benefits

Claims at TAL
At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers.

We recognise that when our customers come to us with a claim, they're setting out in a direction they didn't expect.

As the experts, our Claims team offers guidance and support, and does all we can to get our customers on a path towards their best possible life.

Our team helps them navigate something they've probably never experienced before, and we make sure we're providing clarity and certainty every step of the way.


Our Claims Business Unit is made up of over 400 people servicing the customers of our Retail, Direct and Group channels.


Beyond our frontline Claims Consultants our team also incorporates the full range of claims functions including Training, Quality and Assurance, Technical and Recovery and Return to Work Specialists, Risk, Effectiveness and Reporting Teams.


We consider Claims Management to be a professional discipline and we are committed to the professional development of all our people.


Job Description:


A key focus of the role is to optimise recovery outcomes within the IP and TPD portfolios and support Claims Consultants to build their capability to develop return to health and work strategies and implement activities to adequately address barriers to return to health / work.

In this role you will,

  • Ensure compliance with TAL policies, procedures and guidelines procedures, as well as external regulations and guidelines
  • Conduct targeted reviews on IP and TPD claims with the Team Manager to identify appropriate strategies and activities
  • Liaise with the preinjury employer in relation to the identification of suitable or equivalent preinjury duties and return to work planning
  • Oversee third party vendor quality and performance contribution in conjunction with Health Services to ensure appropriate service delivery for Claims
  • Collaborate with the Health Services team to ensure a consistent best practice approach
  • Drive processes to support the identification of claims at risk of prolonged recovery, identify modifiable barriers to return to health and work and implement strategies leading to successful claim outcomes
  • Coach Claims Consultants in planning for and executing contact with internal and external stakeholders on medical and return to work matters, to ensure the timely and quality management of claims

Qualifications:

To be successful in this role you will have,

  • Demonstrated experience in a similar role within an Occupational or Vocational Rehabilitation field or other allied health discipline.
  • Ability to identify and develop strategies to overcome biopsychosocial issues.
  • Knowledge and experience working in compensable disability management environment (Life incl. IP and TPD, CTP, Workers comp etc.)
  • Knowledge/experience in the provision of effective rehabilitation services.
  • Ability to coach and impart knowledge, including an uplift of skills of case managers.
  • Strong written and verbal communication, negotiation and influencing.
  • Ability to provide excellent customer service to a wide range of clients and stakeholders.
You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.

Additional Information


Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.

Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

Risk management is everyone's responsibility.


Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.

Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

Risk management is everyone's responsibility.
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