IT Support Technician L2 - Melbourne, Australia - Six Degrees Executive

Six Degrees Executive

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

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Description

Location:

Melbourne
Job Type:
Permanent
Salary:
Competitive
Contact:
Morgan Pearce
Overview:

Six Degrees Executive have multiple opportunities with a partnered client in the Agricultural and Construction industry.

Our client is looking for a L2 IT Support Technician to join their supportive and fast-paced team. Excellent customer service, from users varying across both white-collar and blue-collar opportunities, is a must.

Position Overview:

This exciting opportunity entails being a crucial part of a team of IT professionals by directly reporting to the Service Desk Manager.

Your upbeat and engaging personality, combined with strong verbal and written communication skills, will be a key strength. This role offers upskilling and developing opportunities, with great mentors within the team. There is also a substantial rewards and benefits package that comes along with the role to ensure employee satisfaction and wellbeing

Your key responsibilities will include:

Ensure all tickets and service requests logged, diagnosed, prioritised and actioned (or escalated) in a timely manner.
Performing user account creation and maintaining appropriate user access to the various IS systems.
Ensure adherence to internal IT policies and procedures, while actively engaging in continuous development of systems and processes.
Assist with installations, configurations, and maintenance of IT hardware i.e., laptops, desktops, monitors, iPhones, printers, and other devices as required.
Assign and maintain IT assets to internal users and maintain strict data hygiene and record management according to internal governance.

To be successful in this role, you'll need to have:

2+ years of Level 2 Support experience with a solid understanding of Windows 10, Microsoft Active Directory, Office 365, etc.
Be attentive and curious about assisting employee needs.
Professional and adaptive customer service skills, with the ability to communicate technical issues in a nontechnical format
Good time management, multitasking, and organisation ability.

To learn more about this exciting opportunity, please contact Morgan Pearce at Six Degrees