Customer Service Representative - Brisbane, Australia - Optimum Consulting Group

Optimum Consulting Group

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our client is a well-regarded and well-established organisation that offers an excellent work culture and genuine opportunities for professional development.

The Role:

The role will be based in a call cetnre and you will be responsible for providing assistance and support to customers over the phone.

You will handle customer inquiries, complaints, and concerns, and work to resolve issues quickly and effectively. You will need to be confident using computers and be able to work across multiple screens.

Your core responsibilities would include:

Respond to customer inquiries and complaints in a timely and professional manner
Troubleshoot and resolve customer issues, escalating them to higher management when necessary
Gather and document customer information, feedback, and complaints
Meet or exceed performance targets and goals
Continuously improve your skills through training and development
Excellent attention to detail in data entry
General administration tasks as directed by your team leader

How will a role like this benefit you?

Your entry point to career into the corporate world
You will get full training and ongoing support and regular 1:1's with your Team Leader
You will join a collaborative team environment and a fun and thriving culture

About you:

Previous experience in data entry/administration desireable
Previous experience in an Inbound/Outbound call centre desirable
A natural ability to build rapport and excellent customer service skills
Thrive in a fast paced, rapidly changing environment
Excellent written and verbal communication skills
Ability to use a wide range of computer systems
Able to work to achievable KPI's

Key details:

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Multiple temporary contracts available _*Top performers will always be considered for an extension or for a permanent role depending on business requirements _
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Location:Close to the Brisbane CBD
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Days & Hours: Monday