Customer Engagement Officer Nsw State Government - Sydney, Australia - Alexander Appointments

Alexander Appointments

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$42 per hour + Super | Part time - 32 hours per week (Mon, Tues, Thurs & Fri)

NSW State Government | Sydney Olympic Park
ASAP Start | Estimated 3month assignment, strong potential to extend

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$42 per hour + Super | Part time - 32 hours per week (Mon, Tues, Thurs & Fri):

NSW State Government | Sydney Olympic Park:

-
ASAP Start | Estimated 3-month assignment, strong potential to extend

About us

About the Company

Our large NSW State Government client provides a diverse and carefully planned range of services to the NSW Community including bringing together the best in residential living, sport, entertainment, recreation, business, education and the environment.

Why Apply?

Gain Public Sector experience and skills that are pivotal to developing your career within Government
Work / life balance, working 4 days per week
Public transport easily accessible

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About the Role
They are currently seeking a Customer Engagement Officer to join their team in Sydney Olympic Park. This is an estimated 3month temporary assignment, with a strong potential to extend. This is a part time opportunity working 32hours per week, Monday's, Tuesday's, Thursday's & Friday's.

Working within the Place, Design & Public Spaces Division, you will be responsible for championing a positive customer experience by supporting the organisation and stakeholders to provide best practice customer service whilst delivering timely, quality and professional responses to enquiries and feedback.

Responsibilities

Deliver high level professional frontline customer service
Facilitate the resolution of customer complaints, escalate where required
Maintain a friendly and professional manner through all customer interactions to ensure customer satisfaction
Promote events and activities through all communication platforms
Manage customer requests and expectations at priority programs and events
Ensure confidentiality and privacy is adhered to
Assist in the management of informal GIPA requests
Provide a wide range of administrative support to the team
Ensure best practice and compliance with legislative requirements

About You

Demonstrated Customer Engagement experience
Immaculate presentation projecting a positive image for the organisation
Professional, resilient and confident with a customer service delivery focus
Impeccable communication skills, both verbal and written
Solid conflict resolution, negotiation and problemsolving skills
Superior organisational skills with the ability to multitask and prioritise conflicting deadlines
Strong computer literacy and proficiency with MS Office suite
Fully COVID vaccinated or medically exempt
Ability to commence and commit to the duration of the assignment

How to Apply

Only suitable applicants will be contacted