Ict Help Desk Officer, Nsw, 8 Months - Sydney, Australia - Infopeople

Infopeople

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ICT Help Desk Officer

NSW
8 Months

The Service Desk Analyst provides Tier 1 Information Technology support in a high volume service desk environment to assist callers in addressing, resolving or redirecting technical enquiries relevant to the services delivered by the Information and Digital Services (IDS) IT Service Desk.

Key Accountabilities:

Providing advice to employees to ensure as many enquiries are resolved without the need for escalation to Tier 2 IT support teams.
Administrative processing of work items to provision access to IT systems, submission of warranty claims and logistics of service calls.
Adhering to relevant policies, procedures and processes to ensure information and advice provided to clients is current and accurate.
Answering, clarifying and responding to client questions/complaints and status follow up calls, including the nature of the enquiry, problem or issue to ensure accurate advice is provided to the client and complex matters are escalated appropriately.

If this sounds like you:

Infopeople - Josie Bandiola
3538206