Customer Service Officers Aps3/4 - Adelaide CBD, Australia - Davidson Group Services

Davidson Group Services

Verified Company

Adelaide CBD, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the Company

Davidson are a preferred supplier for the Government Sector and are currently recruiting experienced Call Centre Operators to commence a contract within a large Federal Department.

There are multiple opportunities available based across Brisbane CBD.
As a Call Centre Representative, you will be the first point of contact for our valued customers. Your main responsibility will be to provide exceptional customer service and support through inbound and outbound calls. You will address customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, empathy, and the ability to multitask effectively.

Key responsibilities

Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
Investigating and managing routine cases via resolution of customer issues with assistance from higher classification levels.
Maintaining accurate records within the Customer Relationship Management System (CRM).
Researching, analysing and making recommendations based on resources and guidelines provided.
Navigating across multiple IT systems in realtime.
Demonstrating excellent workplace behaviours including working within a team and promoting a positive team culture

The Benefits