Customer Service Officer - Sunbury, Australia - Chandler Macleod

Chandler Macleod

Verified Company

Sunbury, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location

Sunbury, Victoria

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Category

Office Support

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Salary
- $30 AUD - $32.7 AUD Hourly
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Posted

01Feb2024

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Work type

Casual/Temp

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Contact

Kaveri Gunatilake

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Reference

BH156665
Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking a enthusiastic customer service/licence testing officer for their Sunbury centre.

The role is responsible for resolution of Registration & Licensing (R&L) customer enquiries raised within Customer Service Centers, in a manner that is timely, efficient, compliant with policy, and meets customer service experience expectations.

The role is also responsible for the conduct of customer appointments to support driver license testing and registration services.

Key Accountabilities:

Directly and indirectly support and promote use of preferred channel services and guide R&L Customer Service Officers on these channels when assistance is requested.
Work collaboratively as an effective Team member, participating in learning & development activities, continuous improvement initiatives, and assisting colleagues to meet team objectives.
Ensure data integrity and the privacy of personal information is maintained by operating within established levels of delegation and authorization and by complying with the organization's code of conduct.

Hourly rate:
$32.70 per hour.

Monday to Friday - NO Weekends
**A clear National Police Check and License check are requirements for this role