Library Services Officer - Clayton, Australia - Monash University

Monash University

Verified Company

Clayton, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Opportunity

As the first point of contact for all general Library enquiries from Monash students, staff, alumni and the general public, you will be an advocate for self-service and will also assist the broader Monash Library team in delivering high quality, accurate and timely Library services.

Enquiries are responded to across a range of contact points using electronic, face-to-face and telephone communication methods.

You will be a key contributor as the awareness and productive use of Library spaces, resources and services is underpinned by the frontline services team, contributing to the student experience and supporting academics and researchers in their endeavours.

To succeed in this role you will bring your commitment to customer service and operational excellence and renewal.

You also bring your experience at not only building strong relationships but developing internal staff knowledge and skills in a way that broadens key skill sets and builds organisational capability.

Be part of our story. Work with us to #ChangeIt
.
Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.

At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.

To apply

Please submit a current copy of your resume and a cover letter (maximum 2 pages) which addresses how you meet the Key Selection Criteria.

Enquiries
Mr Jang Pannu, Library Frontline Services Coordinator

Position Description
Library Services Officer

Closing Date
Tuesday 4 April 2023, 11:55pm AEST

**Supporting a diverse workforce