Collections Officer - Melbourne, Australia - Hudson Australia

Hudson Australia

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This job is an initial 3 month contract position with the possibility for extension or permanency.

About the role:

Ideal Start Date: 22nd of April, Monday

Location: Level 6/15 William St, Melbourne VIC 3000, Australia
Hourly rate: $34,58/hr + super
Full time 37.5 hours per week Monday to Friday 8:00 AM to 6:00 PM roster (Potential to work 30 hours part time however the preference is for Full Time).

Working Arrangements: 100% in office.

Full training provided before starting the role.

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Applicants must have full work rights and be willing to undergo a Police check to be considered for this role.

About the role:

Reporting to a Team Leader, you will be responsible for the effective management of debtor (customer) accounts to ensure timely collection of debts and maximization of revenue.

Outbound calls to customers with debt owing to clients
Communicate and negotiate payment arrangements with customers
Assist with customer account queries such as account status, outstanding balances, interest accrued and existing payment arrangements
Tailor approach to each individual circumstance to ensure payments arrangements are in the best interest of the customer
Maintain accurate recording keeping
Meet daily, weekly and monthly KPI's in line with department standards

Requirements:

Call center experience is required
Previous collections experience would be highly advantageous
Patient and able to deal with any customers
Great communication skills and ability to communicate effectively
Able to quickly learn, understand and implement relevant legislation and regulations that govern the collections industry
Ability to meet KPI's.

**Sounds like you? Make sure to apply