Online Members Engagement Officer - Parramatta, Australia - people2people

people2people

Verified Company

Parramatta, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our client, a world renowned, technology brand, is looking for a Member Engagement Specialist to support exclusive members online community team.

The Members Engagement Specialist will be responsible for implementing the exclusive Members Online Community Moderation Strategy as defined by the community manager, as well as developing consumer engagement strategies to grow community and enhance consumer engagement.

Duties and Responsibilities:

Grow the Members community via the website, community discussion platforms and member apps.
Develop and execute community engagement plan to drive community growth and consumer engagement
Setting and implementing communication campaigns aligning with marketing strategies
Providing engaging text, image, and video content for members community
Promoting and posting content related to promotional campaigns
Organising and participating in online events to build community and enhance brand awareness
Analyse and report on insights from community to report treading issues and effective planning of content and consumer engagement activities
Conduct research and report on competitor community channels for inspiration and best practice ideas including content, tone, and execution.

What would make you suitable for the role?

23 years' Customer Service Experience
Proficient with MS office
Experience with community platforms preferred
Great attention to detail
Possess good customer service skills with strong empathetic approach towards customers
Analytical and data mining skills for situational analysis
Team Player
Ability to interpret community traffic analytics, content insights and online customer engagement metrics