Account Manager - Sydney, Australia - Shippit

Shippit

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

A little about us:

Shippit is Australia's best connected shipping software.

Logistics infrastructure is a sophisticated beast, and we're not only improving the experience for everyone involved, we're impacting the planet in a positive manner:
deliveries made through our platform are already 100% Carbon Neutral.

Proudly Australian founded, we're truly global in our approach and have the benefit of being a free moving startup with the security of impacting a growing industry that needs some love and attention.

Our recent Series B2 cap raise of $65m has added to our ability grow and solve some chunky problems.

Watch this - What we do

The role & the team

You will be responsible for maintaining and strengthening key leaders and decisionmakers in managed merchant organisations.

Your success in this role will be measured through sales opportunities, expansion, customer satisfaction, customer health, booking volume on the platform and decline/churn prevention.

Account Managers must know the company's products inside and out and serve as the focal point for all operational support (technical, workflow, customer support, risk, billing, etc. issues).

Day to day

Developing trusting relationships within a portfolio of clients to drive and deliver continuous business value
Expanding accounts with existing merchants, based on our range of solutions
Monitor health of portfolio and complete monthly analysis.
Strong business acumen to understand customers' roadmap and use cases and work closely with customers to achieve their desired business outcomes.
Drive adoption and expansion in upselling and crossselling Shippit solutions
Become the trusted customer advisor and be the customer advocate within Shippit.
Build trusted relationships, supporting customer goals that drive success.
Be the voice of the customer and accountable for the customers to progress open incidents and service requests, and billing issues as needed.

Our ideal Shippster

We pride ourselves on having a team of good humans with great knowledge, or a hunger to learn.

For this role you will need to have:

Experience in account management.
Impressive track record of high customer retention and growth.
Strong sense of customer empathy and customercentricity.
Excellent interpersonal and communication skills.
Strong problem solving and analytical thinking.
Entrepreneurial drive and comfort working in an ambiguous, quicklychanging environment.

Life at Shippit

We have so much to offer at Shippit, it's almost too hard to list it all in a job ad, so here is a snippet of what our people tell us they love:

CBD office location

state-of-the-art office with all the facilities/ tools you need to get the job done

-
Hybrid/ Flexible working - choose whether you want to come into the office or work from home
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Our business is yours - be rewarded with a generous Employee Share Option Plan

-
Get fit:

- we contribute to your gym membership

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Enrich your life:

- travel and explore the world through the flexibility to temporarily work anywhere, yes anywhere in the world for up to 2 weeks of the year

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Let's grow together:

- ongoing professional and personal development opportunities provided

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We love to eat:

- let us treat you to a delicious lunch once a week, we're talking trimmings and all. Oh and our pantry and fridges are fully stocked for your convenience
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Family Friendly - we promote a sustainable balance in one's identity as a Shippster AND a parent - so enjoy an improved parental leave policy
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Wellbeing & Mental Health - all newbies start on Wednesday for a shorter first week, allowing time to reflect and rest

AND MORE

Feel valuable

You'll be joining a highperformance culture at Shippit, where everyone can make a difference. We're on a mission that needs the right humans to help make ship happen

The team behind Shippit come from diverse backgrounds, but all embody the core values that make our business unique. Our mantra is to make ship happen, every single day.

We're a phenomenal place to work, and we can back that up. Shippit's been ranked as #9 in Linkedin's Hottest Startups to work at in 2021.

It doesn't stop there, we have a whole bunch of accolades we earnt over the years which we are super proud of.

Watch this -

Culture at Shippit

Our recruitment process - we don't like to complicate things

1.

Phone screening:
- nice and simple to start, let's get to know each other.

2. Hiring Manager Interview - impress your potential new Manager.

3. Technical/ Functional Interview - let your skills do the talking.

4.

Values Interview:
- have you got what it takes to be a Shippster?

We are in this together

Shippit promotes and supports a diverse workforce at all levels of the company. It is our belief that creating a work environment that enables us to attract, retain, and ful