Batch Payments Crew Lead(Executive Manager) - Sydney, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Y ou are an experienced leader with a background in Payments or related services

We are the largest payment operator in the southern hemisphere
Together we can build tomorrow's bank today

Do work that matters

The Payments domain in CBA brings together the process, people and technology assets supporting real-time, bulk electronic, cheques, high value and international payments processing for the Bank.

The team have the monumental task of ensuring that 40% of the Australian economy are able to transact over $90 billion a day using the Bank's services in a reliable manner.

With the payments technology systems being at the heart of the Bank, almost every customer-facing channel relies on payments services in one way or another.

We are currently looking for a Crew Lead for the Batch Payments platforms in Payments, including Direct Entry, Bpay and Cheques.

As a Crew Lead, you will work closely with the business to deliver exceptional outcomes for our business stakeholders and customers.

See yourself in the team

As a Crew Lead for our Batch Payments crew, you will lead the end-to-end ownership defining the crew's product capabilities roadmap, managing the core technology assets, unlock and facilitate delivery through effective conflict management, risk & financial management as well as determine optimal tech capability mix across Crews.

You will provide expert, strategic leadership to the crew.

Key Responsibilities

The Batch Payments Crew Lead is an Executive Manager level role and will report into the Executive General Manager Payments.

You will work intimately with business leaders and other crew leads.

In this role, you will:

Shape the Crew purpose in line with the customer goal, and translate this into squad composition, purpose, backlog and goal.
Manage the endtoend value chain from a performance, customer experience, operational risk, compliance, regulatory, cost and revenue perspective.
Address impediments, drive decisions and resolve escalations.
Lead the coordination with channels and functions including finance to ensure Crew products meet the stated functional and quality requirements.
Drive consistency of performance across squads.
Deliver outcomes safely by considering and mitigating material risk and obligation factors that could arise.
Identify and share lessons learnt, promoting an environment of continuous improvement.
Create transparency across crews and within squads, translating goals into squad objectives.
Take ownership of the product profit and loss statement, customer experiences and the overall performance outcomes of the product.
Monitor business performance results across financial, business and customer experience measures, implementing modifications in product features and pricing to improve results.

We're interested in hearing from people who have:

Well demonstrated leadership experience
Excellent stakeholder engagement skills
Demonstrated ability to manage multiple deliverables simultaneously
A passion towards growing and developing people
Good communication and negotiation skills
A background in payments or related services would be highly regarded.

At CBA we are dedicated to building a diverse, inclusive and authentic workplace.

So, if you're excited about this role but your past experience doesn't perfectly align with everything in this job advert, we encourage you to still apply.

At CommBank/Bankwest, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation Read more about our commitment to inclusion and diversity.

We believe in working for a place that works for you.

We have many flexible working options within our team so talk to us about which arrangements would work best for you.

We're committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support please contact HR Direct on

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office.

We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few.

Talk to us about how these arrangements might work for you.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 23/08/2023