Technical Writer - Canberra, Australia - Karlka Recruiting Group

Karlka Recruiting Group

Verified Company

Canberra, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

6 Month Initial contract + extensions

Very negotiable and attractive rates
Australian Citizens with the ability to obtain Baseline Clearance, sponsored.
6 month contract
Federal Government Agency
Canberra Location

About the company
Karlka Recruiting Group has partnered with a

Federal Government Agency to engage an Knowledgebase Author.
***This position is located in their busy Canberra office for an initial

6 month contract.

About the Position

The Knowledgebase Author supports the Knowledgebase Manager in the development and implementation of knowledge management tools and processes through identifying, creating, representing and distributing information on problems, incidents and requests within the Service Operations Section, including participating in section planning for short term tasks and work area planning for longer term initiatives.

***
Duties

Development, implementation, and ongoing maintenance of the Knowledgebase including systems, tools, resources, artefacts, and training modules for service desk staff and AEC staff, knowledgebase policies, and processes in alignment with the ITIL framework.
Managing knowledgebase content throughout the documentation lifecycle, including document creation, review, implementation, upkeep, reviews, responses to feedback, and managing topics; including general operations of the knowledgebase space involving creating and modifying document workflows, identifying content owners, and reviewing expiring or ageing documentation.
Writing and maintaining technical documentation and service management system design specifications; and the documentation of new processes in consultation with business representatives, Subject Matter Experts, and other specialists.
Research knowledge management requirements and tools and advise on their applicability in the AEC environment and AEC projects.
Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.
Develop and support key internal and external relationships, including managing stakeholders to achieve work area and agency goals. In addition, represent the agency by promoting it's interests in various forums.
Make and communicate decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures.
Contribute to doctrine, election preparation and delivery activities in accordance with the election readiness framework, according to individual accountabilities, milestones and responsibilities.
Perform additional duties or assume responsibility of functions as directed from time to time.

Requirements/Skills

Knowledge and experience in documenting service desk support artefacts and tools for clients, and maintaining a knowledgebase.
Knowledge and experience in successfully setting priorities and delivering quality results on time.
Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
Proven analytical abilities with the ability to facilitate change and contribute to business improvement strategies.
Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

Benefits working with this Client

Baseline Clearance will be sponsored by the department.
Possible extensions available.
Growth in a federal government role.

Benefits working with Karlka Recruiting Group

Weekly pay
Ongoing support: Pre, during and post placement
Dedicated consultant per contract
Employee Assistance Program available
Our agency supports Indigenous communities

How to Apply

12:00 PM by

3/08/2023/2023

Consultant:

AJ
Applications received after the
- due date_ may be considered for similar roles.

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