Customer Service, Administration and Export Support - Lyndhurst, Australia - Prezise Consulting Group

Prezise Consulting Group

Verified Company

Lyndhurst, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our client, a global company and leading supplier in the food and beverage, cosmetics and pharmaceutical industries is currently seeking an experienced
Customer Service person with strong
administrative skills.

We are seeking someone with outstanding customer service, excellent admin skills and a desire to be trained in Export support.

Day shift 8.00am - 4.30pm Mon to Fri

The prime objective of customer service is to provide customer satisfaction through interaction, responding to customer queries, resolve product and service issues and enhance customer experience.

Key Accountabilities:
-
Answer external and internal phone calls. Assist customer with request/order etc or transfer to appropriate person to handle inquiry/request
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Raise price quotations, create sales orders, order confirmations, customer shipments and invoices for both local and international customers as required. Add freight charge to customer shipments/invoices when necessary (calculate using freight portals if needed)
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Process credit card payments for non-credit account customers accurately prior to despatch of goods. Record transaction as required by accounts
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Follow up with planning for any out-of-stock items and adjust due date on sales order
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Communicate with customers regarding changes to expected despatch date of goods (if delayed beyond date confirmed or expected despatch date advised)
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Ensure customers receive communication/confirmation of orders within 2 working days of placement of order (not necessary if placed over the phone or on-line via a website)
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Quote freight charge for international shipments (courier or air/sea using a freight forwarder)
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Create instruction folder for international sales orders (using Access export database)
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Complete & verify DG declaration, packing list & SLI where needed
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Consign shipments for export or arrange local transport to freight forwarder
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File/scan export paperwork and close off shipment in export database
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Provide tracking numbers to customers when requested for goods sent via Australia Post or Toll. Also assist with lodging an inquiry or assisting customer if delivery is missing or late
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Assist and follow instructions from Account Managers and Sales Representatives in developing existing customers into long term relationships
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As requested, undertake other duties not required by the role, but for the benefit or betterment of the business
To be successful in obtaining this role, you will have;
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Excellent communication both written and verbal
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Strong administration skills
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The ability to multitask
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Excellent phone manner
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A desire to work in a team environment
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A desire to learn and be trained in all aspects of this role

Lyndhurst location

Job Type:
Permanent

Pay:
$ $36.00 per hour

Schedule: