Payroll Resolutions Advisor - Melbourne City Centre, Australia - Department of Transport

Department of Transport

Verified Company

Melbourne City Centre, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Annual Salary Range $90,067 - $102,192 per annum plus superannuation

Tenure: Fixed Term till 31/12/2023
Employment Type: Full Time
Usual Work Location: Melbourne CBD (flexibility may be available)

About the Team

People and Business Services is a Group in the Department of Transport and is responsible for providing business enabling people and corporate services functions, that drive a high-performance culture and to support integrated operations.

About the Opportunity
The Payroll Resolutions Advisor delivers end to end payroll case management and effective resolutions for DTP employees.

This position is also responsible for partnering with the internal HR teams and employees to provide end to end payroll support on resolving complex payroll issues.

Effectively liaise with DTP stakeholders to provide timely and effective resolution of queries that has a high level of accuracy, timeliness and quality, ensuring a positive and professional experience for all stakeholders.
Use Your extensive experience in enterprise/award interpretation and detailed understanding of conditions of employment including the calculation of entitlements such as redundancy and parental leave to provide solutions to customers.
Respond to complex customer enquiries in a timely manner and to the satisfaction of users preparing clear and concise correspondence on payroll issues with advice and recommendations for resolution.
Exercise independent judgement in forward planning and work scheduling for Payroll Resolutions to ensure key SLA timeframes are met.
Ensure data integrity in the collection and entering of data into payroll systems is maintained and is accurate to enable reporting requirements as required.

More information on the PD attached.
What we're looking for

Able to establish mechanisms to monitor impact of work on the community; Ensures team/ organisation's operating and delivery model is designed in ways that creates a positive impact on community
Capable of Identifiing and respondng to customer requirements and use understanding of the customers' context to tailor services and ensure outcomes are delivered;
Ability to resolves issues through deep understanding or interpretation of existing guidelines.
Experienced in taking steps to add value for the client or stakeholder;
Capable of seeing things from another's point of view & confirms understanding and understand motivations, needs and wants of stakeholders a

Qualifications and ExperienceDesirable

Prior experience working with SAP SuccessFactors or other HR platforms
Sound working knowledge of Microsoft Office suite including Intermediate to Advanced Excel

Culture and Benefits

We are proud of our focus on flexible work arrangements that support different ways of working, helping employees balance work and life.

We also want you to grow, develop and learn with us.

The department provides you with access to a range of internal and external learning and development opportunities to support your performance in your role and further your career aspirations.

Why work for Vic )
How to Apply
Applications should include a resume and a covering letter outlining your suitability to the position. Applications close 11.59pm on 22 March 2023
For a confidential discussion regarding this opportunity, please Contact - Helen Bethavas - Team Leader, Payroll Resolutions

Please note:

To be considered up to date vaccinated, you must have been administered COVID-19 vaccines as determined by the Australian Technical Advisory Group on Immunisation (ATAGI).

DoT is requiring all staff to be Vaccinated and to have had Booster Vaccination (Triple vaccinated as a minimum).