Customer Service Officer - Sydney, Australia - Programmed

Programmed
Programmed
Verified Company
Sydney, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

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Description
Our client based in Marsden Park are a leading manufacturer and supplier of municipal vehicles and equipment. They are currently looking for an employee to join the team as a Spare Parts Co-ordinator/Interpreter.

Working across the Spare Parts Team and Warehouse, you will provide excellence in customer service and prompt and accurate product information, spare parts advice and identification to internal and external customers.

You will process payments, prepare customer sales orders, quotes and associated documentation and liaise with suppliers and internal departments to ensure the timely delivery of spare parts as well as managing inventory from receipt to dispatch.

This permanent full-time role would have flexible start times Mon-Fri between 8am - 4pm or 9am to 5pm.

Please note that the first 2 weeks in the role you will be working within in your team to be trained for the role, however their will be several months of training provided.

Our client based in Marsden Park are a leading manufacturer and supplier of municipal vehicles and equipment.

They are currently looking for an employee to join the team as a Spare Parts Co-ordinator/Interpreter.

Working across the Spare Parts Team and Warehouse, you will provide excellence in customer service and prompt and accurate product information, spare parts advice and identification to internal and external customers.

You will process payments, prepare customer sales orders, quotes and associated documentation and liaise with suppliers and internal departments to ensure the timely delivery of spare parts as well as managing inventory from receipt to dispatch.

This permanent full-time role would have flexible start times Mon-Fri between 8am - 4pm or 9am to 5pm.

Please note that the first 2 weeks in the role you will be working within in your team to be trained for the role, however their will be several months of training provided.


About the Role:

  • Answering telephone calls and attend to counter enquires promptly and courteously
  • Provide product information and spare parts advice and identification to internal and external customers
  • Process payments, prepare customer sales orders, quotes and associated documentation
  • Provide a high level of customer service to both internal and external customers.
  • Liaise with suppliers and internal departments to ensure the timely delivery of spare parts and expediting parts as required
  • Resolve internal and external customer requests and issues
  • Load / unload and put away parts and materials
  • Prepare, pick and pack parts and materials for despatch

About you:


  • Previous Experience in a similar role
  • Valid Driver's License
  • Excellent communication and customer service skills
  • Strong attention to detail with exceptional organizational skills
  • Knowledge of SAP, Netsuite, or alternatively a strong understanding of CRM/ERP systems
  • Work in a team environment

Benefits:


  • Competitive hourly rate
  • Free onsite parking
  • Excellent job security with a longterm employer
  • Career opportunities and development

How to Apply

To be considered for this role you must provide one of the following Australian Proof of Right to Work Documents; (Australian Birth Certificate, or current Australian Passport)
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