Client Services Officer - Sydney, Australia - bta Sales

bta Sales

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

What's in it for you?
Join a national aged care brand and demonstrate the quality of service offered for those moving into residential accommodation. You will be rewarded for your compassion and skills with a salary of up to $80k, plus superannuation.

Additional earning:
Achieve bonuses by meeting and even exceeding set targets

Allowances:
You will be provided with a car allowance to cover the cost of your travel between sites

Stability:
Work for a leading brand in a growing and essential industry

Contribution:
Feel valued for the experience and ideas you bring for ongoing improvements

Job satisfaction:
Know that you are contributing to the health and happiness of so many people through your work

About the role

Main tasks:
You will act as the primary contact for potential residents and their loved ones. You will share your knowledge and compassion to show the benefits of the home you represent. Develop positive relationships with internal and external stakeholders to grow your network of referrers.

Other tasks:

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Positively engage with all contacts you encounter on a day-to-day basis
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Manage referrers, community engagement, and other contacts both internally and externally
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Collaborate with your team to develop strategies to attract potential residents
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Achieve admission and occupancy goals by providing the best solution to those in need of respite or permanent care
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Research, analyse, and then report on trends and legislation updates that will affect the business

About the company
You will be representing a long-standing brand in Australian aged care.

This business truly cares for all its existing and potential residents and is looking for the best fit to join the team.

Enjoy the stability of working for a company operating for over half a century.

After all this time, they are still focused on providing the best options to all looking to transition to residential aged care.

Your future employer knows that this can be a difficult transition for many and want to make this journey as smooth as possible.

Staff work to a code of conduct that includes meeting business goals and stakeholder and customer satisfaction at every interaction.

Several years in a similar referrer & relationship focused role in aged care
Success in previous customer experiencefocused roles
Demonstrable success in achieving highoccupancy targets
An Australian driver's licence and your own vehicle

You will be highly regarded if you also have:

Held a similar position with a competitor business
Demonstrable success in achieving & exceeding highoccupancy goals in other homes
A network of contacts to assist your referral process & community engagement
Please note: due to the high number of applicants, only successful applicants will be contacted._