Customer Service Coordinator - Sunshine, Australia - William Adams

William Adams

Verified Company

Sunshine, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

William Adams Cat Rental StoreTM operation began business in Victoria and Tasmania in 2000. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets.

We have developed our successful business on the back of quality equipment, convenient locations and a solution based capability second to none.

We are now on the search for a highly motivated and customer focused Service Coordinator to join our
Laverton team on a full time, permanent basis.

ABOUT THE ROLE

You will be joining our dedicated Rental Customer Service team, and together you will be responsible for facilitating the end-to-end process of equipment and machine rentals.

You will proactively support our long-standing, new and returning customers.

What a typical day will look like:

Customer Service
growing relationships with an ever-expanding customer base, both in person and over the phone
Directly liaising with customers and internal stakeholders
Identifying and meeting customer equipment requirements
Coordinating equipment standards and logistics
Managing rental agreements
Managing machine preparation, delivery, and transport
Creating a positive, valueadded experience that will differentiate us from our competitors

ABOUT YOU
You will bring your enthusiasm and energy, along with your previous experience in a coordination role. Previous exposure to the Construction, Heavy Machinery, or Mining industries would be an advantage but not essential.

To be successful in this role you will possess the following skills and attributes:

A true passion for customer service excellence and a desire to be the 'Customer Needs'
Excellent communication and collaboration skills
Proven administration and coordination experience
Strong computer literacy and ability to learn new systems
Excellent organisation and time management skills

THE OFFER

We will provide you with a competitive salary package, ongoing training and development, a welcoming and supportive team environment, along with various rewards and benefits.

You will be surrounded by like-minded professionals that are passionate about William Adams values:

Integrity - The Power of Honesty

Excellence - The Power of Quality

Teamwork - The Power of Working Together

Commitment - The Power of Responsibility

Sustainability - The Power of Endurance
For more information call Katie in our Talent Acquisition Team on