Industrial Print Customer Success - Melbourne, Australia - Hewlett Packard

Hewlett Packard

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The HP Indigo team are seeking a confident, dynamic, self-motivated individual to deliver programs that promote customer growth across the APJ region.

Working with internal teams to help develop, position and promote these programs, you'll be involved in both the planning and delivery.

This position can be based in Australia or Singapore and will involve travel throughout the region.

Key Responsibilities:

Integrate technical knowledge and business understanding to propose and deliver growth programs to our customers.
Present solutions to internal teams, channels and customers to create awareness and grow adoption.
Ensure high levels of customer satisfaction in delivered services, leading to positive NPS results.
Work in cross cultural teams to refine existing materials for delivery within the region.
Work with marketing resources to share successes and create case studies.
Demonstrate strong communication skills in a multilingual environment.
Cultivate and manage strong relationships, including senior management in focus accounts.
Proactively identify and implement solutions to prevent problems within the team/technology area.
Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
Collaborate effectively within the team, ensuring a positive experience for internal and external stakeholders.
Consults in presales & change order negotiations, representing & approving delivery capability & cost solution.
Ability to effectively and proactively manage risk for medium to high risk projects.
Identifies incremental revenue opportunities and supports pursuit activities.
Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
Contributes to knowledge management capture, documentation & publication to drive organisational maturity.

Education and Experience:

Bachelor's degree preferred or associate degree holder (technical field) with 57 years of working experience in related fields.
Prior technical training experience.
Prior experience working in a digital or offset printing environment, with press operations or production management.
Experience with industrial printing press technologies and workflow solutions.

Required Skills:

Exceptional communication skills written, spoken and active listening.
Ability to teach, consult or convey complex problems.
Build strong relationships internally, with channels and customers alike.
Knowledge of digital print production and workflow.
Positive, "Can Do" attitude.
Strong organisational skills with attention to detail.
Strong mechanical aptitude.
Solid business acumen.

Additional Desired Skills:

Color Management experience.
Fogra or G7 qualifications.
Technical knowledge of HP Indigo digital press technology.
Familiarity with a broad range of industry workflow solutions from W2P, prepress and production
Detailed knowledge of print manufacturing processes

Why HP Australia?

Australian Market Leader across PC & Print
A wide and varied product portfolio to market
Recognised globally as an Employer of Choice and certified as a Great Place to Work 202
Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
Market Leading Mentoring Program
Recognised and one of the world's most sustainable companies
Wellness Programs
Flexible work environment
Supportive team culture
Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

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