Renewals Account Manager - Chatswood, Australia - Talent International

Talent International

Verified Company

Chatswood, Australia

2 weeks ago

Posted by:

Olivia Brown

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Description

Job Details:

Location
Chatswood

Salary
AU$ AU$130000 per annum

Job Type
Full Time

Ref
BBBH101589_

Contact
Lucy Gerondis

Posted
6 days ago

About the company
Our client is a highly reputable, market-leading, global software company that specialises in in Business Software Solutions.

About the Role

Responsibilities

Ensure accuracy of a high volume of customer data and manage and maintain the Contract and Billing database.
Track status of renewal commitments and proactively follow up with customers as required ensuring that all renewals are completed prior to due dates.
Assist with Customer Success Plans and other auto attach products for existing customers.
Review and build documentation around Renewal's process.
Research and respond to Sales, Support, and Services team questions and requests by effectively using the contract and billing systems.
Report on Churn and Do Not Renew (DNR) and MRR and ARR.
Ensure contract enforcement e.g. notice periods and contract end dates.

Essential Requirements

Highly developed understanding of pricing and its impact on revenue
Good quantitative skills as you will be working with large amounts of data
Ability to identify risk points with a proactive approach to addressing them
Strong critical thinking skills
Strong interpersonal and communication skills, both written and verbal, as this is a customer facing role
Must be systems savvy
Salesforce experience would be desirable but not essential
Finance related degree desirable but not essential

Benefits

Structured career progression plans
Additional wellbeing days (25 days leave a year)
Yearly health contribution you'll also be able to choose from a range of benefits to suit you
3 charity days you can take to support something that matters to you
Highly flexible hybrid working environment
Excellent work life balance
Beautiful office space, easily accessible by public transport
Friendly, supportive team