Customer Success Manager, Enterprise - Sydney, Australia - Procore

Procore

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are currently seeking an
Enterprise Customer Success Manager who will cover our clients in Australia and New Zealand. Your primary responsibility will be to ensure the retention and growth of these clients.

Acting as a bridge between our Sales team and customers, you will implement best practices and solutions to help our clients derive value from Procore and achieve their business objectives.

As a successful
Enterprise Customer Success Manager, you'll use your consultative mindset to leverage Procore's technology within the industries we serve.

You'll be instrumental in creating long-lasting partnerships and delivering clear, tangible value through your own expertise and leveraging cross-functional peers and resources.

You'll leverage your commercial experience to enable customers to leverage the maximum from Procore leading to growth through proactively identifying upsell and cross-sell opportunities.

You will encompass Procore's values of Openness, Optimism, and Ownership. This role will be positioned to support one of the assigned verticals of our Enterprise accounts.

What you'll do:

Foster trust and build meaningful relationships with key stakeholders and Executives to gain a deep understanding of customers' business goals
Grow our customer partnerships by providing worldclass customer service and solving strategic customer problems
Conduct business reviews, and onsite meetings, and develop success plans that align with customers' business objectives, ensuring they recognize the value Procore brings to their organization
Proactively identify crosssell and upsell opportunities by expanding your network, comprehending customer needs, and aligning them with their objectives.
Work collaboratively with internal teams to implement customer success plans, forecast risks, reduce churn, boost customer engagement, and generate growth opportunities within your portfolio
Stay informed about customer needs, industry trends, market activities, and competitors to identify product requirements or new offerings for the ANZ market
Share our culture story by proactively attending a variety of Procore internal and external events
Represent the voice of your customers within Procore, advocating for their needs and experiences to raise awareness and drive improvements
Collaborate with other CSMs globally to help unify our teams and build a strong culture
Lead and inspire your peers to surpass objectives, champion transformative changes, and contribute to Procore's global expansion
1015% travel to client sites, industry events, and more

What we're looking for:

Ideally 510 years of sales or account management experience
Having previous experience in postsale activities is essential
Proven track record of effectively managing software client services, with a history of renewing and expanding contracts valued in the sevenfigure range.
Comfortable working independently and possessing a proactive, selfstarting mindset, capable of taking the lead in managing our portfolio of new and existing customers.
Leaders who are looking to take their next step in Customer Success with aspirations to collaborate globally and drive processes locally
Strong empathy towards customers, coupled with a passion for driving revenue and fostering growth.
Indepth understanding of the key drivers in recurring revenue business models.
History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment
Goal and resultsoriented, with an optimistic, smart, and valueadded mindset, demonstrating proactive adaptability to change.

In order to distinguish yourself, you would come with:

Experience related to Top ENR construction and/or Fortune 500/ASX 50 is preferred
Prior successful work experience in a startup/scaleup environment
A combination of pre and postsales experience

Additional Information

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive.

From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us
Procore Technologies is building the software that builds the world.

We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more.

At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.

Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disa