Customer Care Consultant - Melbourne, Australia - Momentum Energy

Momentum Energy

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

You might have seen Momentum Energy advertising a bit recently?? That's because we are creating a team of Champions here at Momentum We have lots of opportunities to grow and shape your career with over 60 internal movements in just the last financial year alone.

This means we are on the hunt again for curious and passionate problem solvers who are genuine people's people. In other words, the best of the best when it comes to no-bull authenticity in their communications with other humans

We're here to 'make energy more human'. Of course, to do that, we need more great humans. Want to help?

Are you genuinely caring about other people and can easily put yourself into someone else's shoes?
Are you a curious and natural problemsolver?
Is getting to the bottom of an issue and finding ways to fix it second nature to you?
Are you an authentic, nobull kind of person who can build genuine rapport with customers over the phone?
Are you patient, resilient and versatile?
Do you have bucket loads of team enthusiasm and a 'we got this' attitude?

If yes, we'd love to hear from you

You don't need any call centre experience, but if you have some - awesome And if it's within the energy industry - even better

About the role:

As a member of Momentum Energy's Customer Care team, you'll respond to a range of enquiries and requests from residential and business customers over the phone or other channels.

People have lots of different reasons for contacting their power company - questions, complaints, changing contact details, checking if there's a better price - and these are the kinds of things you'll help them with.

Don't worry, you'll get top-notch training, so you'll be an energy whizz before you answer any calls.

What's in it for you?
Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We'll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us.

You'll be primarily based at our Cambridge offices, we are also open to offering you the option to occasionally work from home, chat to us about what this could look like for you

What you can expect:

Momentum has a great work-life balance and offers benefits like wellness programs, staff reward programs, flexible working arrangements and special staff energy rates.

We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans.

We have amazing indoor and outdoor breakout spaces for lunches and BBQ's and company events, pool table, table tennis and a whole lot more

As well as an attractive full-time salary of $55k plus super, you'll benefit from all of the above

Some important info:

If you're successful, you will be working a 7.5 hour day on a rotating roster from 8am - 6pm Monday - Friday.

You'll need to be available for regular shifts during these hours in a full-time capacity of 37.5hrs per week, commencing on full-time paid training on Thursday 10th of August 2023.

We are also seeking interest from applicants looking for permanent part-time, this could be three days a week or working school hours, however, you will need to be able to commit to the first 6 weeks of full-time hours.

If this is an option for you, please apply

If you like the sound of this opportunity, we'd love to hear from you