IT Service Desk Team Leader - Greensborough, Australia - Banyule City Council

Banyule City Council

Verified Company

Greensborough, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Permanent full time opportunity:

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Monthly Rostered Day Off (RDO):

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Generous leave entitlements:

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Personal and professional learning and development opportunities:

- **Health and well-being initiatives

Banyule City Council is hiring an IT Service Desk Team Leader
to play a key role in the IT Applications, Infrastructure and Operations team.

IT and Digital Transformation maintains Council's knowledge, information and business systems. The Information Technology Service Unit (IT) is responsible for the provision, development, and ongoing support of Council's information technology resources.

About the role:

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To manage the IT service desk team
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To deliver professional, friendly and responsive IT customer service, training and communication for all internal and external customers
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To improve and enhance technical knowledge of customers:

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To ensure sound professional advice to customers

Skills, experience and certificates:

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Relevant tertiary qualification in Computing or IT or minimum 3 years' experience in a Team Leader service desk environment:

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Extensive experience in responding to customer needs in a fast paced IT Service desk environment
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ITIL certified and other industry certifications:

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Experience in managing a team of professionals:

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Ability to troubleshoot technical issues to resolution:

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Strong PC support skills and knowledge of relevant software and operating systems:

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Ability to manage time, plan and organise work including prioritising of jobs with consideration of business impact:

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Maintain and develop excellent working relationships with all internal and external clients and stakeholders:

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Strong written and verbal communication skills

Mandatory Pre-Employment screening:

COVID19 vaccination certificate
Police check
Victorian Drivers License

For more information about this position please access a copy of the position description via the link below to discuss your suitability, we encourage you to contact
Armando Giaccotto (IT Infrastructure and Operations Coordinator) on for a confidential conversation.**
_Applications close: Sunday 30th July 2023 at 11.

45PM _

Our Culture:

Our Staff choose to align their career with Banyule by living the values of Respect, Integrity, Responsibility, Initiative and Inclusion, strong learning and development culture and the positive way we work in partnership with the community.**
Diversity Statement:Our community is made up of diverse, cultures, beliefs, abilities, bodies, sexualities, ages and genders.

We are committed to access, equity, participation and rights for everyone:
principles that empower, foster harmony and increase the well-being of an inclusive community.