Customer Service Officer - Paramatta, Australia - Momentum Consulting Group Pty Ltd

Momentum Consulting Group Pty Ltd

Verified Company

Paramatta, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About us
Customer service officers, located in Paramatta with hybrid working arrangements.

Currently recruiting Customer service officers.

Benefits

Monday to Friday
Work/life balance
Great team environment
Career progression available
Opportunity to move into a permanent role

About the role
As a customer service officer, you will be responsible for the following:

Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact center environment.
Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
Identify, refer and assign nonstandard and more complex enquiries to a Centre of Expertise for action and resolution.
Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
Ability to confidently use multiple technology platforms and databases.
Must adhere and meet to Contact Centre KPI's on a daily and monthly basis.

Shift Pattern:
Part time (min. 20hrs per week) or Full time (7hrs per day, 35hrs per week) available. Full time shift rosters will be 7.5hrs (including unpaid lunch break) between 7:30am-6:00pm on a rotational roster.

Pay Rate:
$32.73 per hour plus super

To be successful, you will possess the following:

Strong commitment to customer service.
Display resilience and courage.
Manage self, including accountability and initiative.
Communicate effectively.
Think and solve problems.
Strong technical experience, with the ability to use multiple technology platforms and databases.

How to Apply
If this sounds like an opportunity you would be interested in, make sure to
APPLY today.

For any questions, feel free to reach out to the Business and Executive team on

Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

Job Types:
Full-time, Part-time, Contract

Salary:
$32.73 per hour

Expected hours: 35 per week

Benefits: