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    Customer Service Officer - Adelaide, Australia - BGIS

    BGIS
    BGIS Adelaide, Australia

    2 weeks ago

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    Description

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our workforce.

    The Role

    As the first point of contact for all incoming enquiries, the Customer Service Officer is responsible for managing enquiries relating to reactive maintenance and facilities services via telephone and email.

    Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality.

    This role is 4 nights on, 4 nights off rotating roster.

    This role is based in Adelaide, SA.

  • Answering incoming calls, and delivering prompt, accurate and timely customer service
  • Manage and prioritise all requests to the Helpdesk to ensure contractual requirements are met.
  • Liaise with service providers and Facilities Managers for clarification of technical issues.
  • Update our management system to ensure the timely rectification of building faults.
  • Adhering to KPIs and reporting on service levels.
  • Escalate relevant issues to the appropriate personnel/management.

    • Skills And Experience

  • Strong demonstrated experience working in a Customer Service or Contact Centre environment.
  • Experience working with internal and external stakeholders at varying levels of an organisation.
  • Ability to interpret queries and assist appropriately.
  • Demonstrated attention to detail including good key board skills, speed and accuracy.
  • Able to respond quickly to change and adopt a flexible / innovative approach.

    • In the Operations Centre BGIS provide:

  • Comprehensive and structured Training in Facilities Management
  • Exposure to a diverse range of clients in the commercial sector
  • Close knit and supportive, fun team environment
  • Relaxed Dress Code - leave your suit at home, we are smart casual
  • Reward and Recognition Program - hard work is noticed and appreciated
  • Opportunities to join social, CSR, and other committees for those who love to make a difference.
  • Employee Recognition Program
  • Excellent Company Benefits
  • Paid Parental and Volunteer Leave
  • Donation Matching and much more
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