Client Relationship Manager - Port Melbourne, Australia - Assetlink

Assetlink

Verified Company

Port Melbourne, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Introduction:

About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand.

Specialising in the provision of standalone cleaning and security services or a tailored integrated solution.

Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

As Client Relationship Manager, you will manage some of our prestigious client sites in Victoria.

The potential growth opportunities mean that there are exciting times ahead and will give this position a unique chance to make a difference.

Description:

What you will be doing:

Meet our contractual obligations and delight our clients by exceeding their expectations
Ensure that our high levels of cleaning standards exceed contract requirements maintain compliance standards and quality systems
Develop a retention strategy for each contract
Provide strong leadership, coaching, mentoring and inspiration to your teams
Regular weekly reporting of key contract key metrics

Manage existing client portfolio

Oversee and manage a portfolio of Retail shopping centre sites and clients
Act as the key relationship holder with existing clients, contract extensions and renewals
Meet KPI's consistently scheduled site inspections, incident reporting, safety audits, regular client communication
Ensure that our high levels of service standards exceed contract requirements maintain compliance standards and quality systems

Grow the Business

Identify suitable prospective services contracts aligned to our core values
Meet prospective new clients to identify and understand their needs and develop strong business relationships
Help shape successful tender submissions
Assist in new site transitions

Skills and Experiences:

You will have:

Demonstrated experience in the Cleaning and Security industry
Significant experience in an operations team leadership role with the ability to motivate your extended team
Demonstrated track record of managing Retail/Commercial sites
Prior experience as a Strategic Account Manager or Contract / Operations Manager
Ability to interpret, preempt and understand customer/client behaviour to enhance the service
Strong financial, commercial, and contractual understanding
Professional verbal and written communication skills
Ability to multitask, be flexible and work under pressure to meet deadlines
Cando attitude with high energy and resilience
Valid, unrestricted Drivers Licence
Security License advantage
Full working rights in Australia
Fully vaccinated in COVID19

If you are passionate about improving service delivery, protecting our employee's and customer's wellbeing, joining an innovative and growing company and have a strong health and safety focus, please let us send us your CV and cover letter - click 'Apply' - we would love to hear from you.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

Assetlink's Diversity Commitment:

Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.