Customer Service Agent - Knoxfield, Australia - Sharp & Carter

Sharp & Carter

Verified Company

Knoxfield, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$60,000-$65,000+ Super | Amazing opportunity to make this role your own

Excellent culture and supportive management always in your corner
Knoxfield location | Parking on site

About the role

Responsibilities
In this role, you will report directly to the Customer Service Manager. Your main duties and responsibilities will include but not be limited to;

Schedule repairs and focus on warranty claims
Coordinate with internal functions such as Production and Despatch, to maintaining response times
Ensure compliance with internal company protocols relating to repair, replacement or other outcomes which foster a positive customer experiences
Schedule customer visitation and related activities
Maintain relevant customer service records using Excel, Outlook and other methods and generate reports of customer service activities and status
Other ad hoc duties as per directed

Skills & Experience
You will come from a role where you have recently displayed high levels of Customer Service. This can be from the retail space or within a professional office setting. You will be a great communicator and understand the importance of strong service.

Excellent communication skills
Proficient use of the MS Suite (Outlook, Word, Teams, Excel)
Have past experience of Customer Service 23 years
High energy and enthusiasm to learn
Want to contribute to positive team culture
Excellent time management skills
Be able to negotiate and work with others

About our Client
Our client is a true leader in the manufacturing space and has an excellent reputation across the National Market.

Conveniently located in Knoxfield, this is an excellent opportunity for an individual with experience in a similar role to join a fantastic and inclusive team.