Aps5 Complaints Officers - Penrith, Australia - Chandler Macleod

Chandler Macleod

Verified Company

Penrith, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location

Penrith, New South Wales

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Category

Office Support

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Salary
- $ AUD - $ AUD Hourly
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Posted

11Apr2024

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Work type

Full Time

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Contact

Zoe Eagles

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Reference

BH159514

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_Chandler amcleod are recruiting__ APS5 Complaints Officers for our federal Government client._

Casual contract until 20/5/2026_

_Eligibility/Security Requirement:
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_Ability to obtain Baseline Clearance__
_Duties:__- Assessing and monitoring complaints or reportable incidents and other regulatory intelligence

Managing a caseload of complaints or reportable incidents.
Assessing and escalating cases for investigation and other action.
Developing and maintaining relationships with external stakeholders including other governmental/ regulatory bodies, and service providers.
Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability.
Prepare complex and/ or sensitive reports, documentation, briefings and submissions.

_Your profile will demonstrate:
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Demonstrated experience in similar roles.
Experience with disability, regulatory bodies and government are highly advantageous.
An understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.

_Eligibility requirements:
__ _