Service Operations Manager - Perth, Australia - Emerson

Emerson

Verified Company

Perth, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

To pro-actively lead the operational goals and incremental growth of the Systems & Software (SYSS) LifeCycle Services business, for the assigned Emerson ANZ region.

Key Responsibilities:

Manage the relevant regional Systems and Software (SYSS) LifeCycle Services business in terms of:
Occupational Health and Safety
Ethical Business Conduct
Ensure that operational effectiveness goals are maintained and reported regularly
SYSS KOB3 Business Profitability
Ensure financial recovery timelines are achieved
Proper resource planning such that customer satisfaction and quality of service delivery is maintained
Monitor and identify trends in the service team to drive efficiency gains
Proactively manage the LCS WA team, including resource assignment, team engagement and conflict resolution
Motivate, coach, mentor, develop and educate the team working within the SYSS LifeCycle Services team WA-NT.
Assist with recruitment and other associated HR activities
LifeCycle Services business forecasting input to the ANZ Lifecycle Services Operations Manager
Develop effective, longterm relationships/alliances with key people from within the SYSS installed base
Attend regular key SYSS divisional meetings to discuss business trends, financial considerations, and budget reviews
Ensure submission of all invoicing requests is completed immediately following service delivery
Responsible for effective service delivery solutions for the LifeCycle Services business which meet customer needs and are consistent with organisational goals and strategies
Support the internal administration group to deliver accurate record keeping and auditability
Work alongside the regional SYSS Project Engineering structure to ensure business goals are adequately supported
Deal with account issues outside the scope of the Sales Engineer/Branch Manager
Provide SYSS management representation at customer sites
Support SYSS divisional and greater Emerson Process Management ANZ organisational strategies and activities to assist the sales force in achieving divisional budgets:
Installed base business development/growth via additional and expanded engineering support services
Close liaison with Regional KOB2/3 Sales Lead in order for the region to achieve growth targets for the service business
Close liaison with Reliability Solutions group to grow these support services

Other duties as directed

Health Safety & Environmental Requirements
- _Have or gain a working knowledge of current HSE statutory and corporate expectations and their implications. _
- _Have or gain a working knowledge of business and departmental HSE risks and their control measures. _
- _Have or gain a working knowledge of HSE risk management techniques. _
- _Provide exemplary leadership in Health, Safety and Environmental performance. _
- _To communicate HSE expectations to subordinates and contractors so they are known and complied with. _
- _Monitor HSE performance of work activities. _

Skills / Experience Required:

Sales and Operations Management experience
Degree qualified in an engineering related discipline or technical qualification with extensive industry experience
Extensive experience and technically competent in the delivery of control systems service
Experience building, managing, and maintaining effective, high level business relationships with customers
Strong Commercial Awareness and an understanding of what Drives a Service Business
Ability to effectively build relationships with key senior people the SYSS installed base
Excellent Communication and Presentation skills
Welldeveloped Negotiation skills
Effective Team Building Skills
Conflict management

WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable. _**
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us**
Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values **and ab