IT Support Officer - Melbourne, Australia - Talent International

Talent International
Talent International
Verified Company
Melbourne, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Job Details:


Location
Melbourne


Salary
Negotiable


Job Type
Full Time


Ref
BBBH97675_


Contact
Donal McCann


Posted
about 7 hours ago

  • 3 Month Initial Contract Strong chance to extend
  • Setting up IT workstations


This position requires an experienced and customer focused IT Support Officer to provide IT support to staff returning to office with support activities ranging from assisting with tickets/O365 migration and a laptop refresh rollout.


Key Accountabilities

  • Troubleshoot issues with Windows 7, Skype for Business, Office Suite and Active Directory.
  • Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
  • Provide and maintain a strong customer focus and support services

Skills & Competencies

  • Demonstrated experience in 1st and/or 2nd level technical support in ITIL Helpdesk environment.
  • Excellent customer service skills. This is a customer facing role therefore a professional appearance is a must.
  • Excellent Windows 10 and Office 365 ecosystem knowledge, including Skype for Business & Teams client troubleshooting skills
  • A good understanding of Microsoft Office 365 ecosystem
  • An understanding of corporate networks and basic network troubleshooting

What's in it for you:


  • 3 Month Initial Contract Strong Change to Extend
  • Supportive Team Environment
  • CBD Location
More jobs from Talent International
See all jobs of Talent International