Transport Officers - Sydney, Australia - NSW Government -Sydney Trains

NSW Government -Sydney Trains

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About us

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do.

We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

The Opportunity
We are currently looking for Transport Officers to join our established team. This role is public service and customer service at its best.

As a Transport Officer, you'll help our customers travelling each day, educate them on travel conditions and at times issue fines and cautions - a tough conversation to say the least.

We will teach you everything you need to know about the role, but to be successful, you need to demonstrate exceptional communication and conflict resolution skills, and see every customer as an individual.

So, what could your workday look like? Check out our Information Pack to see if this is the right role for you.

Do you have what it takes?

This is not a desk job - each day you will move about our network and interact with our customers and other transport teams, including station staff and various transport stakeholders.

But this role also has its challenges. Transport Officers promote fare compliance for New South Wales' ever-growing public transport network. As a Transport Officer, you will need to educate customers from all walks of life on travel conditions.

To do this, Transport Officers must be skilled communicators, and display empathy and resilience, while never losing focus in order to provide each and every customer with a safe and pleasant travel experience.

If you love helping and interacting with people on a daily basis, then this might just be the role for you.

This is a role where you can really make a difference

Benefits of being a Transport Officer
Transport Officers enjoy an exciting role where no two days are the same.

Transport Officers work in small teams and are out and about on all modes of the public transport network all day, every day, rain, hail or shine.

The role offers great work/life balance across morning and afternoon shifts.

Please review the Role Description for a full overview of the role.

Why work for Sydney Trains?
Sydney Trains is a world-class organisation with one shared vision - to keep Sydney moving.

The Fare Compliance Unit of Sydney Trains operates across all modes of transport including Sydney Trains, NSW TrainLink, Buses, Lightrail, Ferries and Sydney Metro, providing a broad insight into Transport as an organisation.

Sydney Trains doesn't just provide jobs, but genuine career opportunities.

On successful appointment to this position, you will be enrolled to complete a Certificate III in Customer Engagement (BSB30215) while working.

Other important stuff:
- $65,211 per annum + 10% superannuation + annual leave loading + shift allowances + shift loading as applicable (this is approximately an extra $8,000 per annum)

Free unlimited travel on all Trains, Buses, Ferries, LightRail and Sydney Metro within the Opal network
Rostered 5 weeks Annual Leave
An additional rostered day off each month

How to apply:

Applications close: 11:59pm on Sunday 8 January 2023.

Need help?
For more information about this role, please refer to the Information Pack.

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We are the community we serve
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams.

Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.