Client Service Officer - Greensborough, Australia - Demant

Demant

Verified Company

Greensborough, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Permanent Full time (Monday-Friday 9.00am - 5.00pm)

WHO IS AUDIKA

Audika is part of Demant, a worldleading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Responsibilities:

Perform sales generating activities to help more people hear better (full training is provided)
Book and confirm appointments for clients with our online schedule tool
Work with clients to determine their entitlement to government funding assistance and health fund rebates
Follow up with existing clients to encourage renewal of the maintenance program
Perform hearing screening checks (full training is provided)
Provide administrative support for daytoday clinic operations

You will be successful in this role if you have:

Previous sales and customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health
Experience working with an older demographic, preferred
Strong interpersonal communication skills and empathy for clients to support their hearing journey
Higher School Certificate (HSC) or TAFE Qualification
Computer literacy skills

What's in it for you:

- 'MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia

Online Wellbeing centre a platform offering activities, workouts, meditations, nutritional and financial advice everything you need to live a healthier and happier life
Employee Assistance Program
Birthday and Christmas gifts

Our Values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.