Client Support Officer, Initial Assessments - Perth, Australia - Chamber of Commerce and Industry of WA (CCIWA)

Chamber of Commerce and Industry of WA (CCIWA)
Chamber of Commerce and Industry of WA (CCIWA)
Verified Company
Perth, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description
Be part of a supportive organisation with a people focused culture

  • Use your passion for customer service to be impactful
  • Fulltime maximum term contract based in Osborne Park

About CCIWA
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 125 years. We want this State to be the best place to live and do business.


About Apprenticeship Support Australia

About the Role
We have a fantastic opportunity for an enthusiastic and customer-centric individual to join our welcoming and growing ASA team If you are an experienced administrator who has excellent attention to detail and that natural ability to build rapport with clients, then this is the role for you


Reporting to the Team Leader of Customer Service, the Client Support Officer will work with a dedicated customer service team to ensure all administrative activities undertaken for clients are handled with a high degree of customer service and quality.


Responsibilities include, but are not limited to:

  • Receive inbound calls from clients and deal with general advice queries.
  • Book in signup meetings.
  • Complete accurate data entry and maintain databases.
  • Providing advice to ASA clients
  • Complete outbound calls to clients
  • General administration duties as required
This is a
Full-time, Maximum Term Contract ending June 2023 that is available for immediate commencement.


About you
To be successful in this role, you will possess:

  • A desire to work in the administration field
  • Sound organisational skills, with the ability to handle multiple tasks and priorities.
  • Demonstrated commitment to providing excellent customer service
  • Excellent communication skills, both written and verbal.
  • Strong time management skills, with the ability to work fastpaced and to timecritical deadlines
  • Intermediate computer skills with competency in operating Microsoft Office suite.
  • The ability to work to KPIs
  • National Police Clearance

About our Culture
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive.

We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We strive to be curious, contemporary, impactful, and respectful.

Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role.

We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.


What we will offer you
At CCIWA we have a range of benefits to support our employees which includes:

  • Access to free and confidential counselling for employees and their immediate family
  • Rest and Relaxation bonus between Christmas and New Year
  • Flu Vaccinations
  • Flexible work arrangements
  • Health insurance discounts
  • Salary Sacrificing, CCIWA has rebateable status

How to apply

  • A cover letter (1page max)
  • An up to date CV/resume
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