Journey Expert Cps230 - Melbourne, Australia - ANZ Banking Group

ANZ Banking Group

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Req ID: 54797

Department:
Insto Banking Services Payments

Division:
Institutional

Location:
Melbourne

About the role

As a Journey Expert, you will be responsible for requirements analysis and the planning and tracking of the provisioning of payments information, which is an integral part of the payment services that the bank provides.

Our data services have direct impact to our customers, our regulatory compliance obligations, operational risk and further payment processing.

About CPS230

Across the globe, the regulators have increasing expectation with focus on operational risk management and the operational resilience of critical operations, services and business lines.

Operational Resilience is the ability to "prevent, adapt, respond to, recover and learn from operational disruptions." Prudential standard "CPS 230 Operational Risk Management" finalised by APRA 17 July 23 is effective 1 July 25.

It replaces existing standards:
CPS 231 Outsourcing & CPS 232 Business Continuity Management (+ others not relevant to ADIs).

The aim of this Prudential Standard is to ensure that an APRA-regulated entity is resilient to operational risks and disruptions.

An APRA-regulated entity must effectively manage its operational risks, maintain its critical operations through disruptions, and manage the risks arising from service providers.

CPS230 program is run by Non-Financial Risk Transformation and this role will be working within the Institutional - Group Payments team focussing on Payments Critical Operations.

Role Location: 839 Collins Street, Docklands VIC 3008

Role Type: 12-month Secondment/Fixed-term Employment

Multiple Roles Available (for Internal applicants, please refer to the bottom of the ad for the job grades)

The Successful Journey Expert will focus on the following:
To work closely with the Product Owners to assess new demand and to assist in forward planning
Develop wider understanding and capability, being able to provide a business outcome context view of work.
Ability to assist Product Owners and Portfolio Performance Leads with prioritisation, backlog refinement for the assets.
Leverage networks and stakeholders to ensure functional and non-functional requirements are captured
Work with the wider Information Services Tribe to assist in the development, articulation and execution of payments data insights.
Accountable for the impact assessment and roadmap realignment at the Group Payments portfolio level.
Analytical support for the synthesis, and communication of the driving forces, headwinds, and tailwinds (regulatory, industry, business, tech, cyber) of the operational resilience uplift

Analytical support for the clustering of regulatory obligations, transformation opportunities, and technical debts into the value drops in logical sequence.

Analytical support for the envisioning of the conceptual framework that will amalgamate the discrete capabilities into a platform that will be incubated in Banking Services/Group Payments for adoption by the Enterprise.

Impact assessment of changes induced by the CPS230 remediation on the planned and/or inflight initiatives.
Estimation of cost, technical debt, and resources required for the remediation.
Realignment of the planned and/or inflight initiatives to support the remediation
Supporting the embedment of changes across the Banking Services organisation
What will you bring?

To grow and be successful in this role, you will ideally bring the Group Payments Tribe:
An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do

A desire to optimise customer journeys and experiences
Flexible approach in mobilising around the work where it is required.
Existing functional experience or expertise in one or more of the following disciplines: Business Analysis, Learning & Facilitation, Change Management / Implementation, Business Process Architecture, Performance excellence, Risk & Assurance
Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
Extensive problem solving "toolkit". Broad range of visualisation techniques covering scope, progress, culture, goal, etc.
Team culture, energy building and agile ceremonies.

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So, why join us?

There's something special about being part of ANZ.

From the moment you join us, you're part of a team working towards a common goal:
improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we've committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability.

We deliver these sustainability commitments with our customers, in our busine