Customer Care Consultant - Perth, Australia - Blackwoods

Blackwoods

Verified Company

Perth, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Join an iconic Wesfarmers business, leaders in industrial & safety supplies:

Great employee benefits, working with a friendly & supportive team:

-
Permanent full-time Monday to Friday role, located in Canning Vale WA
We have an exciting opportunity for a Customer Care Consultant to join our Trade Store team in Canning Vale WA, providing outstanding service to our customers

OUR STORY
Blackwoods is Australia's leading supplier of industrial and safety supplies.

For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands.

From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do.

Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.

YOUR OPPORTUNITY

Due to a promotion, we are looking for a dynamic
Customer Care Consultant to join our small
Trade Store team.

Based in
Canning Vale this opportunity will see you using your exceptional face to face customer service skills with our customers within the office space and working in the warehouse.

Your key responsibilities include, but not limited to:

Demonstrate commitment to safety by ensuring that no safety problem is ignored
Demonstrating a strong commitment to meeting the needs of customers to ensure their full satisfaction by providing timely and quality service
Building rapport and trust with internal and/or external customers to ensure productive working relationships
Navigating the Dynamic system to provide the best service and product mix and assess customer requirements through appropriate questioning techniques
Maintain up to date price labels and advertising material in shop front

To be successful, you will have:

Previous Customer Service experience and motivated to provide exceptional service outcomes
Excellent communication Skills with the ability to problem solve
Selfmotivation, discipline and work well within a team
Windows PC Knowledge
Industrial Supply or Trade understanding is an advantage
Technical product knowledge preferable

CULTURE & BENEFITS
A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development.

We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: