Reporting and Insights Analyst - Sydney, Australia - MYOB

MYOB

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our Team

You'll be working in an Analytics team within our Customer Support department, combining commercial acumen, technical data skills, and communication skills to turn complex, varied data into intuitive and informative insights that enable proactive and timely data driven decision making.

To be successful in this role, you'll be driven, self-motivated, resourceful, naturally curious analyst who uses a creative mind-set to solve problems.

You enjoy using your data and analytical skills to develop deep insights and motivate change.

What you'll be focused on
:

Drive operational and customer experience analytics initiatives including the development of new reporting solutions and enhancement of current analysis and reporting
Deliver strategic insights and analysis that drive business decisions and process improvements
Use BI tools and SQL to automate and enhance operational performance reporting
Develop and maintain documentation and bridges that clarify differences between data sources and reports
Enable leaders by providing high quality operational performance data, reporting, analyses and insights
Develop, analyse and summarise multiple sources of data in a relevant and meaningful manner
Use analytical reasoning and data modelling to identify problems and develop recommendations that address business needs

What we'd love to see from you
:

Experience with analysing and transforming multichannel data into meaningful insights and prediction
Strong data analysing skills and understanding of customer metrics
Advanced experience using Business Intelligence tools. Power BI preferred
Proven experience and ability in producing data visualisation, analysis and dashboards
Advanced Excel skills
Experience with cloudbased data solutions eg. Snowflake is desirable