Marketplace and Corporate Systems Support Specialist - Melbourne, Australia - Nike

Nike

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company.

From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport.

We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally.

Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

WHO WE ARE LOOKING FOR:

We are looking for a seasoned professional who has experience in implementing enterprise level infrastructure and software related platforms and technologies as well as local solutions to meet specific market needs.

You will have a proven track record of modernization initiatives focused on both cloud and digital services, evolving engineering tools and automation capabilities to drive speed and efficiency.

This role has support responsibility for all operational software, systems and infrastructure related matters, across business units, including but not limited to Corporate Functions, Consumer and Marketplace (Nike Direct Digital), Retail and Marketing.

This professional will work in close partnership with other Technology functions in the delivery of new or enhanced systems and services to Nike Members, Customers and Athletes.

KEY COMPETENCIES:

Extensive experience in service delivery management through management of programs will be critical along with correcting reliability, issues, tracking process and KPI's, managing budgets and holding teams and vendors accountable.

Having a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication while taking ownership of service is key.

Exceptional people leadership and communication skills is required as you work with a cross functional team in territory, with our geography and our global partners.

WHAT YOU BRING:

5+ years of relevant technical experience
Proficient in Microsoft Windows Server technology
Administration of digital content management systems
Fixed and Mobile POS support including receipt printing, scanning, payment terminals
Cisco and Aruba Wireless Experience with Centralized Enterprise of technical standards, principles, theories, concepts, and techniques.
Experience in working in ITSM tools like ServiceNow and its automation feasibilities for reporting
Significant experience working within the ITIL Framework with formal Service Management to include but not limited to: Incident Management, Problem Management, Change Management, Service Catalog
A depth of understanding of both eCommerce and Retail processes.
Strong experience in infrastructure in a large, sophisticated environment
Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting).
Outstanding presentation & communication skills
Selfmotivated, with a high sense of accountability, urgency, and drive
Experience in elevate Territory requirements to Geo Tech Ops, determine bridge solutions & services
Selfmotivated, with a high sense of accountability, urgency, and drive

NIKE, Inc. is a growth company that looks for team members to grow with it.

Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development.

No matter the location, or the role, every Nike employee shares one galvanizing mission:
To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sex