Digital Content Delivery Manager - Sydney, Australia - Commonwealth Bank of Australia

Commonwealth Bank of Australia

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Digital Content Delivery Manager (Digital Producer)

Digital Content Delivery Manager
Our team is committed to providing the best digital experience for our retail banking customers. Your attention to detail, passion for getting things right and commitment to the customer are highly valued. Together we'll deliver seamless, engaging customer experiences for our website and other digital assests

See yourself in our team

Our Chapter use deep customer insights to experiment rapidly, craft content that converts and create personalised digital journeys for all CommBank customers.

Do work that matters:

Through your detailed working knowledge of the Adobe Experience Manager (AEM) content publishing tools as well as the broader suite of Adobe products, you will help guide the business to extract the maximum value from the utilisation of these tools.

You will have a customer centred approach to content production and management, being able to balance the experience of our customers with the business goals for the channel.

On any given day, you will:

Building new content and experiences using a combination of Adobe Experience Manager experience fragments, components via preconfigured templates and stand-alone HTML pages as required
Share your expertise with wider Chapter and stakeholder around how to best use Adobe AEM to optimise outcomes
Use AEM and agreed work flows to publish new and optimise existing content.
Use web analytics and customer insights to help identify key topics that are important to customers that will drive reach and engagement, reduce complaints, reduce risk and uplift compliance and manage the accuracy of content.
Contributing to and supporting agile teams as required from a content production perspective

We're interested in hearing from people who:

Strong digital content publishing experience to build and test content using Adobe AEM or similar content management system
Strong problem solving skills and ability to recommend best practice solutions for digital content production
Strong stakeholder management, oral and written communication skills
Experience in Adobe Analytics or similar
Exposure to CSS and HTML, Photoshop, UX and SEO
Positive attitude and engaging personality, with the ability to build relationships and influence others
Risk Mindset, all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

If you're excited about this role but your past experience doesn't perfectly align with everything in this job advert, we encourage you to still apply.

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Advertising End Date: 26/05/2024

Job ID REQ210567