Client Services Coordinator 6zfa - Sydney, Australia - Hatch

Hatch

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is at Cashrewards (not for Hatch)
Hatch is supporting Cashrewards to find a great Client Services Coordinator to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Cashrewards.

About the role at Cashrewards

You will be an individual who is highly organised, proactive, able to work productively in a fast-paced environment, lead daily operations and ad hoc.

You will have exposure to executing marketing campaigns and supporting with post campaign analysis

Seniority

Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

Responsibilities

Adoption and Success Management
Support customers gain value from the product / service. Including checkins, training, addressing blockers to adoption, and providing best practice advice
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

Strengths

Service orientation
Actively seeks and develops strategies to help key stakeholders

Problem solving

Identifies problems and develops logical solutions that address the problems

Collaboration

Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Cashrewards.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

To put it simply, Hatch is for everyone.

Salary:
$60, $120,000.00 per year

Schedule: