Customer Onboarding Manager - Sydney, Australia - Onset
Description
The doors are open, are you ready to step in as designated tour guide?As the
Customer Onboarding Manager for this customer engagement platform, you will direct your portfolio of clients across the platform's features in order for them to get the most from it.
Having a technical understanding is a MUST and your project management combined with dealing with complex implementations, will allow you to effectively deliver and tailor engaging enablement, training and workshops.
Working with the likes of Microsoft, PayPal, Canva and Atlassian, just some of the companies who opt to utilise this advanced Marketing and Ad-tech platform; you could be at the forefront of their onboarding experience as you help them truly understand and navigate their customer data
What about you ?
You have 3 or more years of experience managing mid-market or enterprise implementation projects, across multiple senior client stakeholders at a SaaS company or similar.
You have the gift of the gab, you are an influencer of the aural variety, and your intellectual curiosity is exceptional.
The Technical Stuff
- Technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
- Ideally, you'll have formal certifications (PMP, PMgP, Agile, Prince2 etc) and some form of familiarity with Agile methodology.
- Effectively deliver and tailor engaging enablement, training and workshops and where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.
- Design and continually improve processes and materials that enhance efficiency and customer experience during onboarding.
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