Service Desk Analyst - Canberra, Australia - Unisys

Unisys

Verified Company

Canberra, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We Believe in Better
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

Learn more about Unisys and our key solution offerings:Unisys, Stealth, CloudForte, InteliServe

What success looks like in this role:

Act as a single point of contact to provide 1st level IT support.
Respond to and resolve customer requests or incidents providing fast and efficient, customer service.
Perform standard diagnostics to initiate the problem management workflow process.
Strive for a high level of firstcontact resolution.

LI-KP1

You will be successful in this role if you have:

NV1 or NV2 Clearance is required.
Demonstrated experience in 1st level technical support in an ITIL Service Desk environment.
Demonstrated experience in supporting Microsoft Windows 10 and Office 36
Understanding of Active Directory and administration processes
A keen interest in developing a career in IT (essential)