Quality and Transformation Lead - Melbourne, Australia - Bizessence Pty Ltd
Description
Mandatory Skills:
- 810 Years of experience in various transformational initiatives across service delivery and assurance space within Telecom domain
Roles and Responsibilities:
- Develop a Quality Management Framework for various functions.
- Identify CTQ parameters and linkage to SLA/KPIs
- Identify and lead transformational projects; and obtain approvals by providing business justifications.
- Ensure enhance customer experience of customer and its end customers.
- Priorities the projects and deliver a shortterm and longterm roadmap for transformation based on complexity, benefits, investments, and time to realize those benefits.
Job Type:
Contract
Salary:
Up to $105,000.00 per year
Schedule:
- Day shift
Work Location:
One location
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