Customer Service Officer - East Perth, Australia - The Perth Mint

The Perth Mint

Verified Company

East Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ABOUT US
The Perth Mint is an iconic Western Australian organisation operating on a truly global scale.

Situated in East Perth for over 120 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

Our reputation is built on the outstanding quality of our products supported by our exemplary customer service. The Perth Mint provides an energetic, dynamic and modern work environment and offers a range of employee entitlements.

ABOUT YOU

As a member of our Customer Service Team, you will play a pivotal role in providing excellent service to our Wholesale customers upon purchasing minted products.

Your primary responsibility is to be point of contact for our customers and dedicated group of distributors upon placing their orders and enquiries, ensuring accuracy and efficiency throughout the process.

Your role as a Customer Service Officer will involve:

Ensure payments are received and orders dispatched
Develop a deep understanding of The Perth Mint products to provide accurate and detailed information to customers
Follow up order progress which includes tracking shipments, coordinating with other departments, processing returns and refunds according to company policies
Support the completion of overseas warehouse metal reconciliations reports and liaising with internal and external stakeholders
Support the process shipping replenishments by liaising with internal stakeholders
Handling and recording customer feedback to improve products, services, and the overall customer experience
Contributing to the enhancement of customer service processes by providing feedback, suggesting improvements, and participating in training sessions
Ensure own safety and health at work and avoid adversely affecting the safety or health of any other person through any act or omission at work

EXPERIENCE

Previous Customer Service experience
Understanding, experience, and knowledge of compliance
Passion for delivering quality customer service along with a demonstrated ability for building and sustaining strong relationships
Excellent time management and organisational skills
Outstanding communication skills, with the proven ability to deal with all types of customers and stakeholders
Proficient computer skills are necessary

(Possess a smartphone for the purpose of business system authentication and security protocols)

Our Benefits:

Ability to work from home 2 days per week.
Flexible working arrangements (1 day per month or 9day fortnight)
Option to purchase additional leave
Discounted staff shopping
Health and wellbeing programs
Salary continuance insurance
Perth Mint Day (an additional leave day per year)
Social Club
Training and development opportunities
Corporate volunteering

_Our Commitment to Inclusion:
_
Inclusion is at the core of what we do.

We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

To learn more about our diversity and inclusion initiatives please visit our website.

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