Customer Service Opportunities - Batemans Bay, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Batemans Bay, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are seeking multiple part time Customer Banking Specialist opportunities in our Batemans Bay Branch.- You are passionate about helping customers turn their financial dreams into reality- We are a customer and community focused network of branch colleagues- Together we can create brilliant customer experiences that matter

Roster hours : 20 hours- Monday :9.00am to 1.00pm- Tuesday :9.00am to 1.00pm- Wednesday :9.00am to 1.00pm- Thursday :9.00am to 1.00pm- Friday :9.00am to 1.

00pm

Roster hours : 22.15 hours- Monday :9.00am to 1.00pm- Tuesday :9.00am to 1.00pm- Wednesday : 9.00am to 1.00pm- Thursday :9.00am to 1.00pm- Friday :9.00am to 4.

00pm (45 min lunch)

Roster hours : 22.15 hours- Monday :9.00am to 2.00pm- Tuesday :9.00am to 2.00pm- Wednesday :9.00am to 2.00pm- Thursday : 9.00am to 2.00pm- Friday :9.00am to 2.

00pm

Roster hours : 29 hours- Monday: 9.00am - 4.00pm- Tuesday: 9.00am - 4.00pm- Wednesday: 9.00am - 4.00pm- Thursday: 9.00am - 4.00pm- Friday: 9.00am - 1.

00pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

Build a personal connection with customers through meaningful conversations
Work with customers to help them use our inbranch technology and digital banking options
Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
Complete Financial Health Checks to assess customers' financial needs and identify any changes
Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
Engage with customers by participating in community events and fundraising activities
Look out for the safety and wellbeing of your team
Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're interested in hearing from people who- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions- Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

-Sidekick

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Advertising End Date: 01/02/2023