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Parramatta

    Service Support Manager - Parramatta, Australia - NSW Department of Communities and Justice

    NSW Department of Communities and Justice
    NSW Department of Communities and Justice Parramatta, Australia

    2 weeks ago

    NSW Department of Communities and Justice background
    Description

    Service Support Manager

    Division: Northern CPPYJ Location:

    Parramatta, NSW, AU, 2150 Auburn, NSW, AU, 2144

    Req ID: 62525

    Western Sydney Nepean Blue Mountains District

    Current Location:

  • Parramatta (Opportunity: 1x Ongoing, Full-time)

    • Salary: $93,295 - $102,941 per annum Plus Employer contribution to Superannuation and Leave Loading per year of service.

  • 4 weeks annual leave per year of service.
  • Generous salary packaging options and other fringe benefits.
  • Flexible work practices.
  • Opportunities for learning and development and internal career progression.

    • Your role

    The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the CSC(s) and directly undertake some administrative functions, in addition to other duties.

    What you'll do

    As part of a Community Service Centre you will supervise a team in the provision of efficient, effective frontline, administrative and site management services and support to ensure client focused, consistent high quality service delivery across DCJ Community Service Centres (CSC).

    What we're looking for

  • Experience in managing a team in a high-pressure environment delivering services to vulnerable clients
  • A positive attitude with the ability to work independently and collaboratively
  • Developing team capabilities whilst supporting a culture of integrity and professionalism
  • Working through challenges with flexibility and solution focused outcomes

    • We do work that really matters

    Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

    This is an ongoing role in accordance with the Government Sector Employment Act 2013.

    A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

    Essential requirements

    Appointments are subject to reference checks and the following pre-employment checks:

  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
  • Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

    • Are you ready to join us?

    Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

  • Please describe a time from your recent work experience where you managed change within a team environment with competing priorities. How did you manage and allocate work tasks, not just the implementation of new systems and procedures, but also ensuring effective continuation for the delivery of day-to-day services.
  • With new technological changes within organisations how would you ensure successful implementation of new systems and procedures working with a diverse team with varying levels of skill and ability?

    • Applications close: Tuesday 12 September 2023 at 11:59pm AEST.

    Got a question?

    If you've got a question about applying or require an , please, contact Tina Baker at

    For more information about the role or what it's like to work for DCJ, please contact Tina Gilliard, Manager Client Services on or

    Inclusion and Diversity lies at the heart of how we recruit

    We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

    To find out what DCJ are doing to build an inclusive and diverse workforce, visit .

    Other Information

    A may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

    Thank you for your interest in this role. We look forward to receiving your application.

    Job Segment: Manager, Management

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